Privacy Policy

01. Introduction

unstar ("we", "us", "our") is committed to protecting the privacy and personal data of every player and visitor who uses our online casino and sports betting platform. This Privacy Policy sets out in clear terms how unstar collects, processes, stores, shares, and protects your personal information when you access or use the unstar website, mobile application, and all associated services.

This policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the applicable circulars of the National Privacy Commission (NPC) of the Philippines. It should be read alongside our Terms & Conditions and Responsible Gaming Policy, which together form the complete framework governing your relationship with unstar.

By registering an account or continuing to use the unstar platform, you acknowledge that you have read this Privacy Policy in full and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you must discontinue use of the platform immediately.

02. Data Controller & DPO

unstar acts as the Personal Information Controller (PIC) for all personal data collected through the platform, as defined under RA 10173. This means unstar determines the purposes and means by which your personal information is processed.

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing our data protection strategy and ensuring compliance with Philippine privacy law. The DPO serves as the primary point of contact for all data privacy concerns raised by players and regulators alike.

You may contact our Data Protection Officer directly using the contact details provided in Section 15 of this policy. All data privacy requests will be acknowledged within seventy-two (72) hours and resolved within the timeframe prescribed by the NPC.

03. Personal Data We Collect

unstar collects only the personal data that is necessary to provide our gaming services, comply with regulatory obligations, and improve your experience on the platform. The categories of personal data we may collect include:

We do not collect special categories of sensitive personal data (such as health data, biometric data, or political opinions) unless explicitly required for a specific regulatory purpose and with your express written consent.

04. How We Collect Your Data

unstar collects your personal data through a variety of channels depending on how you interact with the platform:

• Direct Collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or responding to a survey.
• Automated Collection: Technical data collected automatically when you visit the unstar website or use the mobile app, including through cookies, web beacons, and server log files.
• Third-Party Sources: Identity verification data obtained from KYC service providers and fraud detection partners; payment data relayed from payment processors such as GCash, PayMaya, BPI, BDO, and Metrobank during transaction processing.
• Publicly Available Sources: In limited circumstances and where permitted by law, unstar may cross-reference publicly available data (such as PAGCOR exclusion lists) to ensure compliance with responsible gaming obligations.

05. How We Use Your Personal Data

unstar processes your personal data for the following specific purposes. We process data only when we have a legitimate legal basis to do so, as detailed in Section 6:

• Account Registration and Management: To create, verify, and manage your unstar player account, including processing your identity and age verification in compliance with the 21+ requirement under PAGCOR regulations.
• Payment Processing: To process deposits and withdrawals through your chosen Philippine payment method (GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, PESONet, or Visa/Mastercard) securely and accurately.
• Platform Delivery: To provide you with access to all unstar games and services, including slots, live casino, sports betting, bingo, pool rummy, and golf.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other security threats to the platform and its players.
• Regulatory Compliance: To meet our obligations under PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012, including filing Suspicious Transaction Reports (STRs) where legally required.
• Responsible Gaming: To monitor gaming patterns and intervene where necessary to enforce responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion requests.
• Customer Support: To respond to your queries, resolve disputes, and improve the quality of our 24/7 support services available in both English and Filipino.
• Marketing and Promotions: To send you information about relevant bonuses, promotions, and platform updates — but only where you have given us your consent to receive such communications. You may opt out at any time.
• Analytics and Improvement: To analyze aggregated, anonymized usage data to understand player behavior and continuously improve the unstar platform experience.

06. Legal Basis for Processing

Under the Data Privacy Act of 2012, unstar processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you under the Terms & Conditions — including account creation, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with Philippine law, including PAGCOR licensing obligations, AMLA reporting requirements, and NPC data handling directives.
• Legitimate Interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where our legitimate interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

07. Data Sharing & Third Parties

unstar does not sell, rent, or trade your personal data to any third party. We share your personal information only in the following limited and controlled circumstances:

• Payment Processors: Your financial data is shared with payment providers such as GCash, PayMaya, BPI, BDO, and Metrobank solely for the purpose of processing your transactions. These providers are bound by their own privacy obligations and Philippine financial regulations.
• KYC and Identity Verification Partners: To fulfill our regulatory verification obligations, we engage accredited third-party KYC service providers. These partners process identity data only for verification purposes and are contractually prohibited from using it for any other purpose.
• Regulatory and Law Enforcement Authorities: We are legally required to disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities when required by law, court order, or regulatory directive.
• IT and Platform Service Providers: Trusted technology partners who assist in operating the unstar platform (such as cloud hosting, cybersecurity, and analytics providers) may have access to personal data strictly on a need-to-know basis and under binding data processing agreements.
• Game Software Providers: Game providers may receive anonymized or pseudonymized gaming activity data for platform integration purposes. They do not receive directly identifiable personal information.

08. Data Retention

unstar retains your personal data only for as long as is necessary to fulfill the purposes described in this policy or as required by applicable Philippine law. The following general retention periods apply:

• Account Data: Retained for the duration of your active account relationship with unstar, plus a minimum of five (5) years following account closure, in line with PAGCOR record-keeping requirements.
• Financial and Transaction Records: Retained for a minimum of five (5) years in compliance with the Anti-Money Laundering Act (AMLA) and its implementing regulations.
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship, as mandated by AMLC regulations.
• Support Communications: Retained for up to three (3) years for quality assurance and dispute resolution purposes.
• Marketing Consent Records: Retained for as long as you remain subscribed to marketing communications, plus a reasonable period thereafter to demonstrate compliance.
• Technical and Log Data: Typically retained for up to twelve (12) months for security and analytics purposes, after which it is anonymized or deleted.

When personal data is no longer required and the applicable retention period has expired, unstar will securely delete or anonymize it in accordance with industry best practices and NPC guidelines.

09. Cookies & Tracking Technologies

unstar uses cookies and similar tracking technologies (such as web beacons and local storage) on our website and mobile application. Cookies are small text files placed on your device that help us recognize you, remember your preferences, and analyze how you use the platform.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the platform to function correctly. These include session management, security tokens, and login authentication cookies. They cannot be disabled without affecting core platform functionality.
• Analytics Cookies: Used to collect anonymized data about how players navigate the platform, which pages are most visited, and where errors occur. This data helps us improve the unstar experience for Filipino players.
• Functional Cookies: Used to remember your preferences such as language settings, preferred games, and display options to personalize your unstar experience.
• Marketing Cookies: Used only with your explicit consent to deliver relevant promotional content and measure the effectiveness of our campaigns.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may impact the functionality of some features on the unstar platform.

10. Your Data Privacy Rights

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by unstar:

• Right to Be Informed: The right to know whether unstar is processing your personal data, and if so, what data is being processed, for what purpose, and how long it will be retained.
• Right of Access: The right to obtain a copy of the personal data unstar holds about you, along with information about how it is being processed.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data held by unstar without undue delay.
• Right to Erasure (Right to be Forgotten): The right to request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to applicable legal retention obligations.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Right to Object: The right to object to the processing of your personal data for marketing purposes or where processing is based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, contact our Data Protection Officer using the details in Section 15. We will respond to all valid requests within the timeframe prescribed by the NPC — generally within thirty (30) days of receipt.

11. Data Security Measures

unstar implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. Our key security controls include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the unstar platform.
• Encryption of sensitive data at rest, including financial records and identity documents stored in our secure data centers.
• Multi-factor authentication (MFA) options for player accounts to prevent unauthorized access.
• Role-based access controls ensuring that only authorized unstar personnel can access personal data, strictly on a need-to-know basis.
• Regular penetration testing, vulnerability assessments, and independent security audits conducted by accredited third-party firms.
• A documented incident response procedure to manage and contain data security incidents promptly and effectively.

12. Minors & Age Restriction

The unstar platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations governing online casino gaming in the Philippines. We do not knowingly collect personal data from individuals under the age of 21.

All new player registrations are subject to mandatory age verification as part of our KYC process. If unstar discovers that personal data has been collected from a player who is under 21 years of age, we will immediately close the associated account, return any deposited funds to the originating payment method (net of any bonuses claimed), and securely delete all personal data associated with that account.

If you are a parent or guardian and believe that your child under the age of 21 has registered on the unstar platform, please contact our Data Protection Officer immediately using the contact details in Section 15.

13. International Data Transfers

unstar's primary operations and data storage are based within the Philippines. However, some of our third-party service providers — including cloud infrastructure, cybersecurity, and analytics partners — may process data in other countries.

Where personal data is transferred outside the Philippines, unstar ensures that appropriate safeguards are in place to protect your data in accordance with RA 10173 and NPC guidelines. These safeguards may include binding contractual clauses requiring the recipient to maintain equivalent privacy standards, or confirmation that the recipient country provides an adequate level of data protection as recognized by the NPC.

unstar will never transfer your personal data to a country or organization that cannot provide adequate and equivalent data protection guarantees.

14. Amendments to This Policy

unstar reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. When material changes are made, we will notify registered players via email and/or by posting a prominent notice on the platform prior to the changes taking effect.

The updated policy will be published on this page with a revised effective date. Your continued use of the unstar platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of how we are protecting your data.

15. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way unstar processes your personal data, please contact our Data Protection Officer. We are available 24 hours a day, 7 days a week, in both English and Filipino.

• Email: [email protected]
• Live Chat: Available 24/7 directly within the unstar platform
• Coverage: Metro Manila, Cebu, Davao, Quezon City, Makati, and all regions across the Philippines

If you are not satisfied with our response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. This Privacy Policy was last reviewed and updated in January 2026.