Responsible Gaming
At unstar, we believe that gaming should always be a source of fun — never stress, debt, or harm. This page outlines everything Filipino players need to know about playing safely, using our built-in protection tools, and getting help when you need it.
Minimum age for all players on unstar
Support available for responsible gaming concerns
Built-in player protection tools on the platform
Cost to access any responsible gaming tool on unstar
Our Commitment to You
Responsible gaming is built into every layer of the unstar platform — not just a page on our site. Here is what we actively do to keep Filipino players protected.
Strict 21+ Age Verification
Every new player on unstar goes through a mandatory KYC (Know Your Customer) process before they can deposit or play. We verify government-issued IDs to confirm that all players are at least 21 years old, in full compliance with PAGCOR regulations. No exceptions.
Self-Exclusion Tools
Players who feel their gaming is getting out of hand can request a voluntary self-exclusion directly through their unstar account dashboard or by contacting our 24/7 support team. Exclusions range from 30 days up to permanent account closure.
Deposit Limits
Set daily, weekly, or monthly deposit caps on your unstar account. Once a limit is set, it takes effect immediately and cannot be increased until a mandatory 72-hour cooling-off period passes — giving you real control over how much you spend.
Session Time Reminders
unstar sends in-session alerts after 60 minutes of continuous play, reminding you to take a break. You can also set custom session duration limits from your account settings so the platform automatically pauses your session when your limit is reached.
Cooling-Off Periods
Not ready for a full self-exclusion but need a short break? Set a cooling-off period of 24 hours, 7 days, or 30 days. During this window your account is frozen for real-money play while your profile and balance remain securely intact.
Loss Limit Controls
Beyond deposit limits, unstar lets you set maximum loss thresholds per day, per week, or per month. The moment your net losses reach your chosen ceiling, your account automatically stops accepting bets until the period resets — keeping your bankroll manageable.
Strictly Adults Only
Philippine law and PAGCOR regulations require all online casino players to be at least 21 years of age. unstar enforces this without compromise. Underage gambling is illegal in the Philippines and is strictly prohibited on this platform.
Why the 21+ Rule Matters
The Philippine government and PAGCOR set the minimum gambling age at 21 to protect young Filipinos from the potential harms of gambling before they have the financial literacy and emotional maturity to manage it responsibly. unstar fully supports this policy and goes beyond simple checkbox compliance.
During registration, every player must submit a valid government-issued ID — SSS card, PhilSys National ID, UMID, passport, or driver's license — for identity and age verification. Accounts that cannot be verified are automatically restricted from all real-money activities.
If you suspect that a minor has registered on the unstar platform using false information, please contact our support team immediately at [email protected]. We take every such report seriously and act on it within 24 hours.
Self-Exclusion — How It Works
Requesting a self-exclusion on unstar is straightforward. Here is the step-by-step process for Filipino players who need to step back from gaming for a period of time.
Log In to Your Account
Access your unstar account from any device. Navigate to Account Settings in the top-right menu of the platform dashboard.
Select "Responsible Gaming"
Inside Account Settings, tap the Responsible Gaming tab. All player protection tools — deposit limits, loss limits, cooling-off, and self-exclusion — are grouped here in one place.
Choose Your Exclusion Period
Select the duration that suits your needs: 30 days, 90 days, 6 months, 1 year, or permanent exclusion. Read the confirmation details carefully before proceeding.
Confirm & Activate
Confirm your request. The exclusion takes effect immediately — your account will be locked for real-money play within minutes and a confirmation email will be sent to your registered address.
Need Help? Contact Support
If you prefer to request self-exclusion through a person rather than the dashboard, our 24/7 live chat team or email at [email protected] can process it for you immediately.
Warning Signs of Problem Gambling
Gambling becomes a problem when it stops being entertainment and starts interfering with daily life. Honest self-reflection is the first step. Ask yourself if any of the following apply to you:
You gamble with money intended for rent, bills, food, or other essential expenses for yourself or your family in Manila, Cebu, or wherever you are based.
You feel restless, irritable, or anxious when you are not gambling, or when you try to cut back or stop.
You chase losses — gambling more to try to win back money you have already lost, which often leads to deeper losses.
You hide your gambling activity from family members, friends, or your asawa (partner), or lie about how much time and money you spend playing.
Gaming has caused you to miss work, skip school, neglect family responsibilities, or lose interest in activities you used to enjoy.
You have borrowed money, sold possessions, or considered illegal means to fund your gambling habit.
All Protection Tools at a Glance
Every responsible gaming tool on unstar is free to use, available 24/7, and activates instantly. No waiting period, no fees, no questions asked.
Daily Deposit Limit
Cap the total amount you can deposit within a single calendar day. Resets at midnight Philippine Standard Time (PST).
Weekly Deposit Limit
Set a maximum deposit threshold for any rolling 7-day window. Ideal for players who prefer weekly budgeting over daily tracking.
Monthly Deposit Limit
Apply a hard ceiling on total deposits across a full calendar month — the most effective long-term bankroll management tool on unstar.
Loss Limit
Define the maximum net loss you are comfortable with per day, week, or month. Your account automatically pauses bets once the threshold is hit.
Session Time Limit
Decide upfront how long each play session can last. When your time is up, the platform will log you out automatically and prompt you to take a breather.
Self-Exclusion
Temporarily or permanently close your account to all real-money gaming. Takes effect within minutes and cannot be reversed during the exclusion window.
Healthy Gaming Habits
The vast majority of unstar players enjoy our 1,400+ games as a form of entertainment — the same way people enjoy a night out in Eastwood or a weekend at the mall. Keeping gaming in that healthy context is the goal. Here are habits that responsible players on unstar consistently practice:
- They treat gambling as entertainment, with a fixed budget — not as a way to earn income or solve financial problems.
- They set deposit and session limits before starting a gaming session, not after losses have already mounted.
- They never gamble when tired, stressed, emotionally upset, or under the influence of alcohol.
- They keep gaming separate from money meant for family needs, tuition, rent, or daily essentials.
- They take regular breaks and use unstar's built-in session reminders as a genuine cue to stop.
- They are honest with family members and loved ones about how much time and money they spend on gaming.
- They know that every casino game — including those on unstar — is built with a house edge, and long-term profits for players are not guaranteed.
Quick Self-Check
Answer these questions honestly. If you answer "yes" to two or more, consider reaching out to our support team or using one of our responsible gaming tools.
This self-check is adapted from internationally recognized responsible gaming assessment tools. It is not a clinical diagnosis. If you are concerned about your gambling behavior, please contact our support team or seek professional help.
External Help & Resources
unstar is not the only line of defense. These Philippine organizations provide free, professional support to anyone struggling with problem gambling.
PAGCOR Responsible Gaming
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a dedicated responsible gaming program covering all licensed online and land-based gaming operators in the Philippines, including self-exclusion registry services.
pagcor.phNCMH — National Center for Mental Health
The NCMH in Mandaluyong City provides mental health services including counseling for behavioral addictions such as problem gambling. Filipino residents can call their crisis hotline for immediate assistance.
ncmh.gov.phGamblers Anonymous Philippines
A fellowship of men and women across the Philippines — from Metro Manila to Cebu to Davao — who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from gambling addiction.
Community SupportPlay Smart. Play Safe. Play on unstar.
Responsible gaming starts with the right tools and the right mindset. Set your limits, know your boundaries, and enjoy over 1,400 games on the Philippines' most trusted online casino — where every Filipino player aged 21 and above is always welcome.
Explore unstar Casino Read Our FAQ